1. Scope and General Principles
This Privacy Policy applies to website visitors and people who contact us about accommodation, dining, events, accessibility or guest services. We aim to collect only information that is reasonably required for the stated purpose and to handle it transparently.
2. Information We May Collect
We may receive your name, email address, phone number, enquiry category, message content, requested dates, accessibility preferences and any information you voluntarily include in an email. Standard server logs may contain an IP address, browser type, requested page and timestamp for security and technical operation.
3. How We Use Information
We use information to respond to enquiries, prepare requested services, maintain correspondence, prevent misuse, improve site reliability, meet record-keeping duties and protect our legal interests. We do not sell personal information.
4. Legal Basis and Consent
Where Canadian private-sector privacy law applies, collection, use and disclosure are based on meaningful consent, contractual steps requested by you, legal obligations or other grounds permitted by law. You may withdraw consent subject to legal or contractual restrictions and reasonable notice.
5. Website Forms and Email
The website enquiry form prepares a message in your email application. Information is transmitted only when you choose to send that email. Please avoid including payment-card details, government identifiers or sensitive information in a general enquiry.
6. Cookies and Similar Technologies
The published site code does not include analytics or advertising SDKs. The site may rely on essential browser or hosting functions needed to deliver pages securely. Additional information appears in our Cookie Policy.
7. Service Providers and Disclosures
We may use hosting, email, security, IT support or professional advisers that process limited information for us. Information may also be disclosed where required by law, to protect rights and safety, or in connection with a legitimate corporate transaction subject to appropriate safeguards.
8. Retention and Security
We retain enquiry information only as long as reasonably needed for the purpose, legal obligations, dispute resolution and security. We use proportionate administrative, technical and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
9. Access, Correction and Other Rights
You may request access to personal information held about you, ask for corrections, question our practices or request deletion where legally available. We may need to verify identity and may retain information where law requires it.
10. International Processing
Some hosting or communication providers may process information outside your province or Canada. Information in another jurisdiction may be accessible to courts, law-enforcement or regulatory authorities under local law.
11. Children and Minors
This website is intended for adults planning hotel and related services. We do not knowingly solicit personal information from children. Casino-related areas and services are subject to applicable age and identification requirements.
12. Changes and Contact
We may update this policy to reflect operational, legal or technical changes. The current version will be posted on this page. Privacy questions and requests may be sent to privacy@royalvantahotel.com or to our registered office.